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Wilhelmina House receives glowing feedback from unannounced CQC inspection.

Staff at Wilhelmina House were celebrating last week after receiving praise from an unannounced Care Quality Commission (CQC) inspection.

The residential care home in Park Hill Rise was awarded an overall rating of ‘Good’ and has met all standards of providing a safe, effective, caring, responsible and well-led service.

The report concluded in its summary that residents felt safe and received personalised care with dignity and respect that reflected their needs, whilst staff were commended on their skills, knowledge and experience to deliver safe and effective care.

The report noted that residents were encouraged to take part in a wide range of activities to lead as full and active life as possible with a weekly timetable including memory games, tai-chi, shopping, bakery, poetry and art. One resident commented: “The Activities Co-ordinator has the patience of a saint, he has wonderful ideas to keep us busy. We do gentle keep fit, he takes us out and there’s always something going on.”

Inspectors also received feedback from friends and family about the positive relationships between staff and residents with one relative commenting: “My mother has been here for years. She loves it, very happy. They always make me very welcome.”

The level of staff training in all aspects of the home was highlighted with staff undertaking courses on topics ranging from fire safety and safeguarding to the Mental Capacity Act by a dedicated trainer. 

Deborah Pearson, Care Manager, Wilhelmina House, said: “We are thrilled with the feedback from this inspection report and my thanks go to the entire staff team. At Wilhelmina House we are passionate about providing a homely, safe and caring environment for our residents and each staff member is dedicated to ongoing workplace training and skills development to ensure we achieve this. The fact that it was an unannounced inspection demonstrates our commitment to providing the highest quality of care all the time and not just for the days we know we have an official review.”

Cllr Toni Letts, Foundation Governor and Chair of the Care Committee, The Whitgift Foundation, said: “I would like to congratulate Deborah Pearson, Care Manager, and her team for receiving this incredibly positive CQC inspection report. The Foundation has been providing outstanding care for the elderly in Croydon for more than 400 years and this is the perfect example of the charity’s ethos.”

Wilhelmina House is a residential care home with 20 ensuite bedrooms, one bedroom for short-term respite care, a spacious lounge, dining room and a large beautiful landscaped garden. The home also welcomes residents for day care. 

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